Will there be other items available as add-ons in Backerkit that are not part of the campaign?
Yes! We plan to have a limited number of previously made items as add-ons after the campaign. The specific items and quantities will depend on each region’s stock availability, so we will have to determine those details closer to when the pledge manager opens.
Last updated: April 29, 2025 11:58
Can I add multiple copies of Duals Deluxe as add-ons?
Yes! Any item offered during the campaign will be available in the pledge manager and can be added in whatever quantities you’d like.
Last updated: April 30, 2025 06:51
How are you handling tariffs for U.S. backers?
We are committed to splitting the tariffs with our U.S. backers.
The exact amount of any tariff charged will be calculated in the pledge manager when shipping is charged, and backers will have the opportunity to proceed or get a refund of their pledge (minus platform costs).
Last updated: April 30, 2025 06:51
How much in tariffs should I expect to pay for [insert pledge level]?
With the tariff unpredictability, it’s unfortunately impossible for us to have an exact figure until the games leave the factory. We’re keeping a close eye on the situation and we remain optimistic that there will be some positive changes in the coming months.
Regardless of the total, we are committed to splitting the cost of the tariffs with our U.S, backers. For example, if the tariff charge on your pledge is $6, we will cover half of that and you will see a $3 charge in the pledge manager.
Last updated: April 30, 2025 06:51
How will tariffs impact EU / Canada / non U.S. backers?
U.S. Tariffs will not impact EU / Canada / non U.S. backers in any way. There are no tariff charges factored into the pledge levels. We will add the tariff cost at the same time as shipping within Backerkit so that it only applies to the regions that it affects.
Last updated: April 30, 2025 06:51
Will there be an opportunity to get Flamecraft Deluxe on this campaign?
We are not reprinting Flamecraft Deluxe during this campaign. We do, however, have Deluxe coins, minis and wood tokens available in our webstore. Additionally, all Flamecraft promos are available in this campaign.
If you’d like to be kept up-to-date on future plans for Flamecraft Deluxe, please make sure that you’re signed up for our newsletter by visiting www.cardboardalchemy.com and scrolling to the bottom of the page!
Last updated: April 30, 2025 06:51
Will Flamecraft Duals Deluxe be available in game stores?
Yes, we will be offering limited quantities of Flamecraft Duals to retail backers who place orders during the campaign, so you may see it in some stores after backers have received their copies. If you are a retailer and would like more information please contact us via email at [email protected].
Last updated: April 30, 2025 06:51
Will Flamecraft Duals be available in any other languages?
This campaign only includes ENGLISH language editions. We plan to partner with other publishers to translate and print in other languages after the campaign. We will update this info as arrangements are finalized.
Last updated: April 30, 2025 06:51
Will Flamecraft: Dragons & Dragons be available in any other languages?
This campaign only includes ENGLISH language editions. Dragons and Dragons has no current plans to be printed outside of English. We will update this info if more news becomes available.
Last updated: April 30, 2025 06:51
Can Solo Mode work with any of the Flamecraft Dragons & Dragons expansion?
Some of the modular elements in Dragons & Dragons can make the experience less challenging for solo mode. We will continue to test during development, updating the rulebook with recommendations for the best play experience.
Last updated: April 30, 2025 06:51
Why is it called the Deluxe Edition? Is there a Standard edition available?
With our Kickstarter backers in mind, we designed this game to be the most Deluxified version that it could be. The deluxe edition of Flamecraft Duals includes plastic cards, metal coins, a lockable box that doubles as the board, a miniature, and a premium draw bag! Currently, there is no standard edition available. We like to deluxify games!
Last updated: April 30, 2025 06:51
What is a “Pledge Manager”?
The pledge manager survey allows you to provide your shipping address and finalize your order. During the Kickstarter campaign you can choose your pledge tier and provide payment for that level. Once the campaign ends, those funds will be transferred to the pledge manager (we use BackerKit) where you will be able to select add-on items, add additional copies of the game and complete your order with shipping and any applicable taxes (e.g. VAT for EU).
Last updated: April 30, 2025 06:51
Is shipping included in my pledge?
Shipping is not included in the pledge reward price. Estimates of the shipping charges are provided on the campaign page under the “Shipping” section. Final shipping charges will be applied in the Pledge Manager when your order is finalized.
Last updated: April 30, 2025 06:51
Will I be charged taxes?
Applicable taxes will be charged during checkout in the Pledge Manager and are not included in the pledge cost. This includes VAT for the UK and EU, GST for Canada and sales tax for California. This also includes tariffs for the U.S. backers if active at the time of shipping.
Last updated: April 30, 2025 06:51
Is there an option for group pledges?
We do not have any group pledge options, with the exception of Retailers who can order copies for their store.
Last updated: April 30, 2025 06:51
Can I pay without a credit card?
Methods of payment are determined by Kickstarter and a credit card or debit card is required.
Last updated: April 30, 2025 06:51
What are the refund policies?
While the pledge manager is open, backers may contact us ([email protected]) to arrange for a refund minus Backerkit service and card processing fees. Once the Pledge Manager is closed we are not able to process refunds, however the Money Back Guarantee (see below) would apply.
Last updated: April 30, 2025 06:51
What is the Money Back Guarantee?
Cardboard Alchemy wants you to be fully satisfied with your game. If within 30 days of receiving your game pledge you are unsatisfied with it, for any reason, you can return the entire order and we will refund your original shipping and pledge amount.
Last updated: April 30, 2025 06:51
When will the game be available in retail?
Retail backers of the campaign will receive their pledges at the same time as non-retail backers. Our intention is to later make a standard edition for wider retail distribution.
Last updated: April 30, 2025 06:51
How can I contact you if I have additional questions?
General questions can be asked in the comment section by clicking the Comments link in the bar at the top of this page. Members of our team are checking in multiple times per day while the campaign is running, and at least once per day until we fulfill. Otherwise, our team can be reached by emailing [email protected].
Last updated: April 30, 2025 06:51
Why isn't my country listed in the shipping chart?
We’ve worked with our fulfillment partners to come up with rates for many countries, but there are some we cannot ship to (e.g. Russia, Ukraine, Brazil). For other countries the rates are high for the size of package and volume we would be sending. In these cases we would suggest looking at a package forwarder who could receive your pledge in China, the UK or USA and forward it on to you. Cardboard Alchemy doesn’t endorse any particular service, but examples are Stackry and Tiptrans.
Last updated: April 30, 2025 06:51
Can I edit my pledge?
Yes, you will be able to edit your pledge in Backerkit until it’s fully paid. After that point, you can still add items to your pledge until the pledge manager closes. You’ll also be able to change your shipping address until the fulfillment process begins. For any other changes, please email us at [email protected]
Last updated: April 30, 2025 06:51
How do I add a plush, artbook or the promo pack to my pledge?
You can choose your base pledge and then manually add the dollar amount of the add-on(s) you want. After the campaign ends, funds paid will be transferred to the pledge manager, where you will be able to apply them to the items of your choosing.
Alternatively, you can back for just your base pledge now, and select your add-ons when the pledge manager opens. The pledge manager will collect your total owed minus whatever funds were collected during the campaign.
Last updated: April 30, 2025 06:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.